Joyce Russell.
Anyone who knows her can vividly remember the first time they met her and how she made them feel. And I’d venture to say that how she made them feel was probably pretty wonderful. Because that’s who Joyce is, and what she does.
There are very few people in the staffing industry whose names carry such a strong connotation of admiration, respect, and genuine warmth – all in equal measure, all off the charts. But Joyce Russell is one of a kind.
In Episode 8 of Ref Around the Edges, Vinda and Tommy speak with Joyce about her multi-decade leadership tenure at Adecco, her role at the Adecco Group US Foundation, what it means to create a truly meaningful experience for customers and talent, why the things that give us joy should never be mechanized into oblivion, and why staying present in a pleasant moment is a vastly underacknowledged privilege that we all so richly deserve.
In Episode 8 of RATE, Joyce opens up with us about:
- Why cultivating a memorable experience isn’t about being, or doing, but feeling – and the importance of letting people know that they matter, whether it’s a jobseeker or your very own child.
- How to prioritize hire quality, from assessing talent to building teams that scale and perform at peak alignment. It's the who, the how, and the why.
- The mistakes that leaders make early in their journeys, and loyalty as a two-way street.
- What artificial intelligence is good for (getting you out the door at 5 pm instead of 10 pm) and what it’s not good for (making decisions that should involve emotion and judgment).
- The power of seeing what’s in front of you and recognizing the superpowers inherent in all of us, and why it’s incumbent on recruiters to consider the whole person when making hiring decisions.
- Why we all need to 'run through the mailbox' to reach our full potential - (you'll understand when you listen).
We (ref)assure you that this is an episode you’ll never forget. We know because we won't forget it either.
Listen to it here: