Manual to Modern: Medix Leverages Automation to Help Achieve Joint Commission Certification with RefAssured

Challenge: “Old School” Reference Checking Hampers New Compliance Goals

Medix is a modern staffing company that had a legacy challenge – manual reference processes that slowed recruiters down, benefited the competition, and prevented the verification processes necessary to achieve Joint Commission certification.

Medix needed an automated platform to eliminate redundant reference entries (and time-consuming phone tag), seamlessly integrate within their existing solution workflows (including Bullhorn), and provide proof to satisfy Joint Commission compliance requirements. In other words, Medix needed RefAssured.

Solution: Embracing Secure, Compliant Reference Checking That Changes Everything

After reviewing four platforms, one stood out above the others: RefAssured.

Not only would the automation afforded through the RefAssured platform drastically simplify reference gathering for recruiters and streamline data verification for compliance, the platform itself was the only one secure enough to align with Medix’s internal requirement for SOC 2 Type II certification.

For a staffing company serving thousands of healthcare customers, Medix simply couldn’t engage with a partner who didn’t take speed and security seriously. That made RefAssured the only right choice.

The RefAssured implementation took just two weeks, beginning April 1, 2023, with rollout and training being as quick and easy as the platform is to use.

Results: Significant Time Savings, Documented Compliance Proof

Between 10/1/23 and 12/30/23, Medix made ≈10K unique talent submissions requiring two references each—that’s ≈20K references in roughly 3 months.

Because they were on the RefAssured platform, they were able to:

Complete 19,548 references in that time
Lower recruiter time spent on references from 60 minutes to less than 60 seconds
Save 18,570 labor hours, encompassing all administrative tasks like requesting, entering, scheduling, note-taking, and reporting

Medix was also able to:

Provide documented, timestamped completion dates for each reference/reference attempt to meet Joint Commission requirements
Improve fraud detection for invalid or false references (further strengthening Joint Commission compliance)
Increase new client leads
Increase new candidate leads

Outcome: Joint Commission Certification and Productivity Enhancements from a True Partner

RefAssured has improved follow-through and completion of reference checks across the company and has played a pivotal role in Medix achieving both initial Joint Commission certification and their intracycle review. “We passed both our initial certification and our 1-year review with no recommendations from the auditor, which is about as good as you can get!”— Andy Jones, Director of Business Applications, Medix

No doubt, the intuitive and convenient RefAssured interface played a role. Visually it’s easy to navigate, and its native integration with Bullhorn has proved invaluable to Medix users given they do not have to use a separate web browser.

Overall, the efficiency AND quality of references at Medix has skyrocketed. The RefAssured platform makes it easier for references to take time to be more thoughtful versus being put on the spot on a phone call, which has resulted in more detailed, actionable, and valuable responses.

Medix appreciates the ongoing collaboration from the RefAssured team. From day one, RefAssured has been open to suggestions for updates or customizations and has implemented several of them. For Medix, this flexibility and dedication to partnership reaffirms that they made the right choice in partnering with RefAssured.